AYRSHIRE HOSPICE RESPITE AND RESPONSE
Staffare praised forreport
Hospice chiefs have hailed the report into their Respite and Response service after it heaped praise on the hardworking team.
Chief Executive, Tracy Flynn, noted that the excellent rating received at a first inspection was “unusual”to achieve.
And she applauded the workers who made the impressive report possible.
Ms Flynn said:“This report recognises the incredible work that our Respite and Response team delivers for our patients and their loved ones in their own homes.
“While it is unusual to receive an‘Excellent’grading at a first inspection, the Care Inspectorate has understood and recognised the true nature of the personcentred care that we deliver.
“I’m incredibly proud of our entire team. Their recognition with such a high grading is a testament to their skills, as well as the care and dedication they demonstrate in their daily work with patients and families across Ayrshire and Arran.”
The service received one ‘Excellent’and three‘Very Good’ gradings in its evaluation.
It marked the first assessment for the organisation since the registration of its Respite and Response service with the Care Inspectorate in 2022.
Ms Flynn added:“The findings in this report truly exemplify a service that the Ayrshire Hospice is rightly very proud of.
“Respite and Response is an invaluable service that provides a much-needed break for carers to allow them a couple of hours just for themselves, while we care for those they love.”
During the inspection, the Care Inspectorate interviewed service users and professional colleagues for their opinions and experience of Respite and Response.
The report recognised that “people accessing the service benefit from a skilled, knowledgeable and highly motivated team of staff who deliver compassionate and responsive care”and also that “staff demonstrate a strong commitment to the meaningful involvement of patients and their families in directing and leading their own care and support planning.”