‘My kids had to sleep on airport floor’
AMOTHER of two is furious with easy Jet because her children had to sleep on the airport floor due to a cancelled flight.
Ceri Sadler, 39, from Llanddaniel on Anglesey, was due to fly from Antalya in Turkey to Manchester at 11.35pm last Wednesday evening.
Passengers were initially told there would be an hour delay to their flight.
However, after more than an hour of queueing at the gate, they were then told that the flight had been cancelled without further explanation.
Mrs Sadler, her husband Jason, 39, and her two children, Emma, 8 and James, 11, had to sleep on the floor of the airport for four hours before hotels were arranged by the airline.
According to Mrs Sadler, easy Jet then prioritised couples for the transport to the hotels, leaving families queueing for another hour.
A Facebook post from Mrs Sadler read: “Fuming with easyjet useless airline!!! flight cancelled just as we were boarding!!!... no communication for hours left sleeping on the floor in airport!!!
“Finally organise a hotel only for there to be a delay and couples jumping the queue while the poor children sleeping outside waiting for the bus!!! praying we fly home today #easyjetuseless”
Mrs Sadler and her family eventually made it to the hotel at 5.25am, almost six hours after the flight was scheduled to leave.
She said: “We are exhausted and emotionally drained from this experience and it’s ruined a fab holiday.
“We are disgusted with the lack of communication from easyJet or proper apology for how we’ve been treated.”
A spokesman for easyJet responded: “easyJet can confirm that flight EZY1822 from Antalya to Manchester was overnight delayed on Wednesday 23 May, due to a technical issue with the aircraft.
“A replacement aircraft has been sent from London Gatwick and the flight is being operated today. All passengers have been provided with hotel accommodation and meals until the flight departure time.
“The safety and wellbeing of our passengers and crew is easyJet’s highest priority. We would like to apologise for any inconvenience.”