‘My kids had to sleep on air­port floor’

Bangor Mail - - NEWS -

AMOTHER of two is fu­ri­ous with easy Jet be­cause her chil­dren had to sleep on the air­port floor due to a can­celled flight.

Ceri Sadler, 39, from Lland­daniel on Anglesey, was due to fly from An­talya in Turkey to Manch­ester at 11.35pm last Wed­nes­day evening.

Pas­sen­gers were ini­tially told there would be an hour de­lay to their flight.

How­ever, af­ter more than an hour of queue­ing at the gate, they were then told that the flight had been can­celled with­out fur­ther ex­pla­na­tion.

Mrs Sadler, her hus­band Ja­son, 39, and her two chil­dren, Emma, 8 and James, 11, had to sleep on the floor of the air­port for four hours be­fore ho­tels were ar­ranged by the air­line.

Ac­cord­ing to Mrs Sadler, easy Jet then pri­ori­tised cou­ples for the trans­port to the ho­tels, leav­ing fam­i­lies queue­ing for an­other hour.

A Face­book post from Mrs Sadler read: “Fum­ing with easy­jet use­less air­line!!! flight can­celled just as we were board­ing!!!... no com­mu­ni­ca­tion for hours left sleep­ing on the floor in air­port!!!

“Fi­nally or­gan­ise a ho­tel only for there to be a de­lay and cou­ples jump­ing the queue while the poor chil­dren sleep­ing out­side wait­ing for the bus!!! pray­ing we fly home to­day #easy­je­tuse­less”

Mrs Sadler and her fam­ily even­tu­ally made it to the ho­tel at 5.25am, al­most six hours af­ter the flight was sched­uled to leave.

She said: “We are ex­hausted and emo­tion­ally drained from this ex­pe­ri­ence and it’s ru­ined a fab hol­i­day.

“We are dis­gusted with the lack of com­mu­ni­ca­tion from easy­Jet or proper apol­ogy for how we’ve been treated.”

A spokesman for easy­Jet re­sponded: “easy­Jet can con­firm that flight EZY1822 from An­talya to Manch­ester was overnight de­layed on Wed­nes­day 23 May, due to a tech­ni­cal is­sue with the air­craft.

“A re­place­ment air­craft has been sent from Lon­don Gatwick and the flight is be­ing op­er­ated to­day. All pas­sen­gers have been pro­vided with ho­tel ac­com­mo­da­tion and meals un­til the flight de­par­ture time.

“The safety and well­be­ing of our pas­sen­gers and crew is easy­Jet’s high­est pri­or­ity. We would like to apol­o­gise for any in­con­ve­nience.”

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