Bristol Post

A few simple steps should safeguard your festivitie­s

- YOUR CONSUMER RIGHTS CHAMPION

So…we need to have a chat about Christmas. No wait..! Don’t turn the page. I’m horrified to have written that at this time of the year – but bear with me. While now is not traditiona­lly the time to get festive, we need to start planning.

That’s because this year, the big day could be ruined by a range of situations and circumstan­ces. However, with a little bit of prep, you can save the celebratio­ns.

At the moment, the UK (and other countries around the world) are facing unpreceden­ted challenges due to the knock-on effects of the pandemic, staff levels, shipping, politics and the practicali­ties of getting goods from A to B.

It’s not just about getting goods on to shop shelves or to your door. When the world went into lockdown, factory production largely shut down too. That means everything from toys and electronic­s to the components that are vital for everything from cars to phones are short in supply.

Don’t panic though! Here are a few things to watch out for and some tips to help you ensure Christmas goes smoothly.

MAKe A LIST: Treat yourself to a mulled wine to steel yourself and make a list of all the things you’re going to need. Start with the ‘significan­t’ purchases for your family and friends.

No matter how hard you try, people are going to be disappoint­ed this year because there won’t be enough of the indemand gifts and toys to go round.

Get your order in now – and manage expectatio­ns if it’s looking rocky.

SHOP UK: Take your list to your local high street and buy what you need if it’s available on the shelves – then at least you’re not waiting for deliveries.

Next, when you are online shopping do a few checks before you click. Always look to see if the firm is based in the UK and the estimated delivery time for the goods. There’s nothing wrong with buying from abroad, but it’s going to take much, much longer to arrive and you have fewer rights if things go wrong.

CONTACT PAGeS: If you order anything for delivery, always check the business’ ‘contact us’ pages before you commit.

If there’s no phone number or direct email, ask yourself; what happens if something goes wrong?

STAY LOCAL: We’ve all become too reliant on online shopping. So if you don’t want to fund billionair­es faffing about in space with your cash, turn off the laptop and go local.

If you order goods from local shops then you build a relationsh­ip with the staff there who can give you realistic expectatio­ns about deliveries and sort out practical problems.

FIND A FARM: Despite the horror stories in the media, many farmers I’ve spoken to tell me they have more than enough produce – it’s getting it to their customers that’s the problem.

For most people around the UK, you’re never that far from a local farm that you can buy direct from. Not only do you get supplies direct from the source, you’re on the radar of a business that can give you priority when it comes to ordering the Christmas dinner and trimmings.

RUNNING OUT OF TIMe:

As December hits, you might be looking at your outstandin­g orders and worrying that they will be late.

If a business has given you an estimated delivery time, then it should ensure you have the goods by then or you can ask for a refund.

If the business doesn’t give an estimate, then they must do this in a reasonable amount of time – taken to mean 30 days. If time is running out, see if you can source the goods elsewhere, then cancel and claim back your cash.

Don’t forget you can complain about anything and get help for free through resolver.co.uk

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 ?? ?? With a bit of planning, Christmas shouldn’t be a turkey for anyone
With a bit of planning, Christmas shouldn’t be a turkey for anyone

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