Airport wants to hear from you
THE OWNERS of Campbeltown Airport want to hear from you and how customer service can be improved.
Airport manager John Lamont went along to the Campbeltown Community Council meeting on Tuesday night on behalf of Highlands and Islands Airports Ltd to brief the councillors on a new move by HIAL.
‘We are looking at customer service at the
airport, from the minute you arrive in the car park, to boarding the aircraft,’ he said.
‘It is all about engaging with the local community fully to find out what they would like to see and if there is anything else that HIAL can do to improve its service.’
Part of this will involve a massive customer service and satisfaction survey as part of the company’s strategic
plan for the next four years.
‘It is looking at what else we can do to assist people,’ he said.
‘This plan for more engagement is in its early stages, and I thought this [meeting] would be a good place to start. In coming months you will see people from my head office coming down to meet people in the area.’
Tuesday night’s feedback
from the community council was all positive for the Campbeltown Airport and its staff but there are some issues with matters at Glasgow Airport, regarding passengers from the Campbeltown flight being left standing in the rain with nowhere to shelter on arrival before going through security.
Mr Lamont said he would help look into these.