BUSINESS TO BUSINESS SUPPLIER DISPUTES - THE BASICS

Llyr Davies of Morgan Laroche Solicitors considers what owners should consider if they are in dispute with a supplier.

When purchasing an item from a supplier, it must be:

1. Of satisfactory quality Must last for a reasonable period of time that would be expected for that type of item and be free from any faults. Fit for purpose - Must be fit for the use described and be capable of doing what it is supposed to do.

As described - Must match the description on the packaging or match what the 2. 3.

seller has informed you. If these criteria are not met, you may be eligible to make a claim. It is always important to check the terms and conditions upon which the contract is formed. Before pursuing formal action, alternative methods of resolution should be explored first. Regardless of whether the dispute is a result of faulty goods or a disagreement in respect of the price, the legal costs of court action mean that such an avenue should generally be used as a final resort.

You should attempt to resolve a supplier dispute by initially making a complaint in writing, explaining the issue in detail using any supporting evidence with a view to coming to a mutually acceptable agreement. If the issue is minor, it may be possible to try and negotiate a discount or substitute. Should you fail to resolve the dispute at the outset, it will be necessary to seek professional legal support. At Morgan Laroche, we are able to provide quality advice in respect of all commercial disputes including supplier disputes. For further advice, please contact Llyr Davies a director at Morgan Laroche.