DVLA WEB­SITE STILL MISS­ING 42 MAR­QUES!

Lat­est on­line gaffe means own­ers have prob­lems with MoTs, in­sur­ance and tax

Classic Car Weekly (UK) - - Front Page - editorial@clas­s­ic­car­weekly.co.uk

Clas­sic own­ers are ‘bang­ing their heads against a wall’ be­cause the Driver and Ve­hi­cle Li­cens­ing Agency is re­fus­ing to add more than 40 miss­ing mar­ques to its on­line data­base.

The Swansea agency is cur­rently spend­ing £2m on re­vamp­ing its in­ter­net fa­cil­i­ties – but de­spite be­ing ap­proached on sev­eral oc­ca­sions by both the Stan­dard Motor Club and the Fed­er­a­tion of British His­toric Ve­hi­cle Clubs, it has de­clined to up­date its on­line Ve­hi­cle En­quiry Sys­tem to in­clude Alvis, Gil­bern, Stan­dard and other clas­sic names.

The Stan­dard Motor Club claims the dis­crep­ancy causes prob­lems for clas­sic own­ers deal­ing with tax, in­sur­ance and MoT-re­lated en­quiries, but the list has so far not been up­dated by the DVLA.

Clas­sic own­ers are ‘bang­ing their heads against a wall’ be­cause the DVLA is re­fus­ing to add more than 40 miss­ing mar­ques to its on­line data­base.

Cur­rently the agency’s Ve­hi­cle En­quiry Sys­tem – used to process mil­lions of on­line en­quries – doesn’t recog­nise mar­ques in­clud­ing Alvis, Arm­strong-Sid­de­ley, Gil­bern and Stan­dard, which cre­ates dif­fi­cul­ties for own­ers deal­ing with tax, in­sur­ance and MoT-re­lated en­quiries.

The DVLA is cur­rently spend­ing £2m on re­vamp­ing its on­line fa­cil­i­ties – but de­spite be­ing ap­proached on sev­eral oc­ca­sions by both the Stan­dard Motor Club and the Fed­er­a­tion of British His­toric Ve­hi­cle Clubs has de­clined to add the miss­ing mar­ques.

Stan­dard Motor Club com­mit­tee mem­ber Paul New­some says: ‘De­spite nu­mer­ous letters and phone calls the DVLA is re­fus­ing to add these cars to the list, and as far as they’re con­cerned we’re wast­ing our time ask­ing.

‘With so much of the DVLA’s busi­ness be­ing con­ducted on­line it does cause

prob­lems. I’m aware of one of our mem­bers who had to get in touch over an in­sur­ance mat­ter, and had a lot of trou­ble try­ing to per­suade the per­son at the other end of the phone that their car wasn’t an Austin or a Mor­ris.’

Since CCW re­ported on the prob­lem last year (18 Feb 2015) only French su­per­car maker Ven­turi, and Abarth and Noble – both of which have ramped up their new car pro­duc­tion over the past year – have been added to the Ve­hi­cle En­quiry Sys­tem.

The DVLA says it is aware a num­ber of car names are not in­cluded on its web­site. Spokesman David Whit­bread says: ‘The list is kept to the most pop­u­lar makes and mod­els but we are look­ing to im­prove the ser­vice based on feed­back we re­ceive.

‘With these par­tic­u­lar mar­ques they might not be on the drop-down menus on the web­site but own­ers should still be able to use the sys­tem if they in­put their cars’ de­tails man­u­ally.’

The Fed­er­a­tion of British His­toric Ve­hi­cle Clubs says the is­sue re­mains un­re­solved

but is still on its agenda, and that there hasn’t been much progress since the or­gan­i­sa­tion’s last meet­ing with Swansea’s rep­re­sen­ta­tives.

Leg­is­la­tion di­rec­tor Bob Owen says: ‘In re­spect of a num­ber of his­toric ve­hi­cles the Ve­hi­cle En­quiry Sys­tem is cur­rently not fit for pur­pose as a mod­ern Gov­ern­ment cus­tomer-fac­ing dig­i­tal sys­tem.

‘It ought not to be­yond the wit of man for the Gov­ern­ment data­base of ve­hi­cles

on the British Register to be cor­rect. Ap­par­ently it is be­yond the wit of the peo­ple in DVLA. We will con­tinue to en­er­get­i­cally bat­ter our heads against this dif­fi­cult wall.’

If you own a clas­sic and have en­coun­tered prob­lems be­cause it isn’t recog­nised by the DVLA’s on­line data­base, get in touch with us and we’ll pass on your con­cerns to the FBHVC.

Own one of these? Then you’ll be hav­ing prob­lems get­ting the DVLA’s web­site to recog­nise it.

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