MY TOP TIPS

Closer (UK) - - Money -

1) DO WHAT YOU LOVE I’ve owned dogs all my life so I have a good knowl­edge, which helps me to con­nect with cus­tomers. Do what you love and your pas­sion will al­ways shine through. 2) DE­VELOP A THICK SKIN I’m not tough, but busi­ness isn’t al­ways easy. I’ve had to learn not to take things per­son­ally. 3) BUILD A WEB­SITE I used Wix.com, which guides you through mak­ing your own and costs just £10 per month. 4) ED­U­CATE YOUR­SELF On­line mar­ket­ing sem­i­nars like Re­tail­mar­ketinga­cademy. com have helped me tar­get ad­ver­tis­ing on Face­book. I also did a short ac­count­ing course, which has been in­valu­able. 5) CARE FOR CUS­TOMERS I al­ways pri­ori­tise an­swer­ing emails and speak­ing to peo­ple on the phone. Ev­ery client or cus­tomer’s ex­pe­ri­ence with your com­pany should be a good one.

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