Can C you hl help with a faulty business laptop? p

QIn February this year, I bought a Lenovo T540p laptop from a company called Digital River Ireland and paid it to install Windows 10. The total cost was £888.31, but it’s never worked properly. I’m a professional accountant and need the computer for my work. I can’t get hold of the company and Lenovo won’t help. Can you offer any advice? Charles Stenner

AWe’ll try to help Charles, but his problem isn’t a consumer-rights claim, and therefore isn’t covered by any of the wide-ranging laws that protect shoppers. It means that terms like ‘not fit for purpose’ don’t automatically apply. Instead, because it’s a business case, he needs to refer to the contract with Digital River Ireland, where his rights will be outlined. We’ve asked Charles to send us this contract, so we can examine it. We’re also attempting to get in touch with Digital River Ireland.

It’s true that the Sale of Goods Act (SOGA) included some business-related regulations, but these were scrapped when it was replaced by the Consumer Rights Act in October 2015. Any items bought before then will still be covered. But Charles bought his laptop this year, so SOGA is of no help to him.

Many of our readers who run small companies or are sole traders often ask for our help with problems they have with goods bought for their business. We’re happy to investigate these, but usually the case depends on the contract’s smallprint. So, as a rule, we wouldwould always advise checking that fifirst. first.

Additionally, when buying goods, you should consider doing so as a consumer, consumer rather than a small business. This may affect your claims for VAT and expenses, but it means you’re covered by consumer law.