What’s causing this error message?
QAs a long-time subscriber, I’m hoping you can assist with an irritating problem. Just recently I have been getting a little box on my screen every time I start up. The box, in the top left-hand corner, is labelled ‘Dipawaymode’. In the middle of the box is a red circle and X, and the words ‘Stack overflow’. The only button is ‘OK’, and if I click this the box is dismissed and everything seems to work okay. Do you know what’s causing this, and is there anything I can do to stop it? Alex Rankin
AThis message is displayed because you have a program called AI Suite 3 installed on your PC, which is made by a company called Asus — so your PC must have an Asus motherboard. An element of AI Suite 3 called Dual Intelligent Processors (DIP) has an Away mode that’s designed to put various components into a low-power, low-noise state, which is in turn executed by a utility file called Dipawaymode.exe.
So that’s the background. We can’t tell you why Dipawaymode is crashing in this way, but it’s probably because of outdated drivers or a clash with some other piece of hardware. If you’ve installed new hardware recently then make sure you also have the latest drivers installed; or, as a test, try temporarily removing or disabling it. To do the latter, press Windows key+r, type devmgmt.msc and press Enter, then right-click the relevant device and choose Disable.
Alternatively, disabling Away mode will certainly stop the error message, though your PC will become a little less energy-efficient. In AI Suite 3, select the EPU tab, untick the Enable Away Mode box and then click Apply (see screenshot).