Computer Active (UK)

Reader Support Your tech problems fixed

Having a problem with our recommende­d software or expert tips? Email editor@computerac­tive.co.uk and we’ll do our best to help

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Why has Screeny’s hotkey failed?

QIsurvived the German-language installati­on instructio­ns provided by Screeny (see Issue 499, page 42), but once the program had installed I was hit by a pop-up message that read: ‘Enable hotkey failed. It is in use by another applicatio­n. Select another hotkey’. What’s going on here? How can one of Screeny’s hotkeys already be conflictin­g with something else when I’ve only just installed it? Ben Laurence Athe

problem here is caused by the fact that Screeny wants to use only the Print Screen key as its screen-capture shortcut. This key happens to be one that several programs want exclusive rights to, including Onedrive and Picpick.

The solution is to change Screeny’s default shortcut key combinatio­n for taking a screenshot. The setting you need to click is easy to overlook, so we’re not surprised you missed it. Click the tiny settings (cog) icon, in the top-right section of the program’s main window (see screenshot below). In the menu that opens you can set your new hotkey combinatio­n.

We suggest you change the default from the Print Screen key to something less commonly used. Include a combinatio­n of Shift, Ctrl and Alt modifier keys by switching their sliders on then select a key other than Print Screen by clicking the dropdown menu and choosing from the list. For example, we selected Ctrl+alt+9 (see screenshot below left).

How do I uninstall Nimi Places?

QItook your advice and added Nimi Places (see Issue 497, page 51) to my PC, but I find it makes my desktop look like Steptoe’s yard. What’s worse is that I cannot find a way to uninstall it. How can I remove it from my computer? Michael Yarrow Animi

Places is a portable program, so it doesn’t actually install in the traditiona­l sense (which is why it won’t be listed in the usual place when it comes to uninstalli­ng it). To remove Nimi Places, right-click its icon in your notificati­ons area (it looks like a scanner with paper passing through it – see screenshot above) and click ‘Quick settings’, then make sure ‘Automatic startup’ is unticked. Next, right-click the Nimi Places icon again and click ‘Close applicatio­n’. Open File Explorer (Windows Explorer in Windows 7) and navigate to C:\users\[your username]\ .Nimi Places\containers.

Here you’ll find folders for all of the fences you created in Nimi Places. Open each in turn and move their contents to where you want on your PC. Once each of these folders are empty you can delete the entire ‘.Nimi Places’ folder. Finally, find the Nimi Places file you downloaded and delete it (it’s called ‘Extract Nimi Places (portable).exe’).

Has the US government banned Kodi?

QIwas looking forward to following your guide to installing and using Kodi (Issue 498), but it looks as though the US government has “seized” the software. I wondered if there was another way to download the media player? Richard Vaughan

AITseems that the message (see screenshot left) that suggested the US government had taken over Kodi was an ill-conceived April Fools’ prank – see www.snipca.com/24011. Kodi put the message there itself as a temporary placeholde­r while it was redesignin­g its website ( https://kodi.tv). Kodi’s site is now online again and the Kodi download is available as normal.

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