Computer Active (UK)

Baffled by backup: who should I be unhappy with?

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I bought a Dell Inspiron 13 5000 2-in-1 laptop (pictured) this evening from Currys. I expected to get recovery software with it as I did with my last Toshiba laptop. I was told that Microsoft no longer permitted this, as an anti-piracy policy. However, I was told that for £40 I could purchase a recovery disc from Currys. I declined, intending to make a recovery disc with my usual Paragon Hard Disk Manager software. I was surprised to find that the laptop came with the built-in facility to write backup software.

Since my self-produced backup copy and Currys’ £40 backup could presumably also be used for piracy, there is clearly something odd going on. Do I blame Microsoft for a silly policy, or Dell for tight-fistedness, or Currys for apparently trying to con their customer out of £40 for an unnecessar­y purchase? At the moment I am an unhappy customer, but not certain who to be unhappy with!

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