Hugs and kisses for Edgefixing reader

Where is Ray Brown? If I could find him I’d give him a big kiss (or more likely a big man hug)! For months, after an update, Edge has refused to open on my PC. Then Ray suggested a possible cure in Readers’ Tips (Issue 508, page 43), advising people to remove IBM’S Trusteer Rapport. It worked for him, and it has now worked for me. I now have Edge back. Thanks, Ray, you are a diamond. Colin Thomas

I followed Ray Brown’s tip to remove Trusteer Rapport. However, I was given a fix by IBM, which was to complete the uninstall, then restart the computer and reinstall Rapport with the latest version ( www.trusteer.com/ Protectyourmoney). This was completely successful. I’ve had Rapport on my computer since Windows 8, and it had worked onn Windows 10 until one of the upgrades stopped it. I hope this may be of help to others having problems. Russel Mowle