Computer Active (UK)

Why does my Wi-fi drop out?

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QI am experienci­ng an odd problem with my Lenovo H30 desktop PC, which runs Windows 10 Pro with Creators Update (CU). I have a couple of hard drives that I recovered from redundant Sky TV boxes, and I connect these to my system using a Tecknet USB 3.0- to– SATA docking station. Prior to Creators Update this setup worked OK, but now, whenever I dock a drive, I lose internet connectivi­ty within a few seconds. When I remove the drive, internet connectivi­ty is restored soon after. Any ideas? Steve Harrison

AThis problem might be only tangential­ly related to CU, or even not at all. It’s not very well known that the USB 3.0 standard used by drive docks like yours can generate interferen­ce in the same area of the radio spectrum used by Wi-fi.

Changes introduced by CU or driver updates might have made your particular setup a little more susceptibl­e to this interferen­ce, or it could simply be coincidenc­e. Did you, for instance, recently switch the USB port you use for the dock? Or perhaps you’re using the PC or dock closer to your router? It could even be that a small break in the cable shielding has led to more interferen­ce leaking, resulting in these drop-outs when a drive is connected.

Try connecting the dock to a different USB, or moving it further from your router. Also, you could try a new USB cable.

 ??  ?? A USB 3.0 connection, such as the one on this SATA docking station, might cause Wi-fi interferen­ce
A USB 3.0 connection, such as the one on this SATA docking station, might cause Wi-fi interferen­ce

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