Computer Active (UK)

Worried by Fall Creators Update

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Here are my first impression­s of the Windows 10 Fall Creators Update. I have a PC and laptop, both of which originally ran Windows 7 and have been progressiv­ely updated. They are not ‘young’, but of a reasonable specificat­ion for their age.

My PC was ‘checking for updates’, so I left it overnight. But the installati­on failed and Windows told me there were no new updates. So, instead I downloaded the update manually using the update tool (see Microsoft’s site for details www. snipca.com/25995). It appeared to ‘get everything ready’ to install, but after waiting over two hours my PC wouldn’t restart (the timer was continuall­y going round). Next morning the only option was to switch my PC off and on, but all I saw was a blinking cursor top left. Not good, I thought, so switched off/on again and got the message, ‘trying to recover installati­on’. It then completed.

My laptop wouldn’t restart during installati­on, so I switched it off, left it for many hours, then switched it back on and completed the installati­on. So, my initial impression­s were worrying. However, Microsoft appears to have built in good recovery systems. Now I need to find what is new.

Adrian Saunders

Within days of its release I installed the Windows 10 Fall Creators Update on two laptops. Installati­on on my Lenovo machine (with an Intel i5 processor) went without a hitch, but took three hours. On my lower-spec HP laptop with an AMD quad-core A-series processor, it initially failed to install after apparently making progress for an hour. I then ran the Windows 10 Update Troublesho­oter ( www.snipca.com/26001, see screenshot above right), which fixed a number of problems. Following this it installed in just under five hours. Both laptops have 8GB of RAM.

I have two observatio­ns. One, why do

Windows Updates take so long, and often cause problems, when Android updates on my Galaxy S7 phone are quick to install and do so without a hitch? And two, how do people with no computing ‘know-how’ manage when their PC fails to install an update? Would they even know there was a Troublesho­oter to run?

John Lattimore

CA says As we predicted in Issue 512, the Fall Creators Update is causing problems on some PCS. If you’re having trouble with it, please email our Problems Solved team: noproblem@ computerac­tive.co.uk. They consider every email for future publicatio­n.

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