BT’S unlimited 4G if your broadband fails

BT has launched the UK’S first joint broadband and 4G package, promising to keep you connected when there are problems with your service.

Called BT Plus, the new deal guarantees you free unlimited mobile data if your broadband goes down, giving you continued access to the internet. The company said it will switch on mobile data within a hour of you contacting them, and send a free 4G Wi-fi Mini Hub to arrive the next day.

The 4G is provided by EE, which BT bought for £12.5bn in 2016. BT Plus customers will receive just one bill for both broadband and mobile. Customers can buy a broadband-mobile bundle, or broadband first, then add mobile data later.

BT Plus bundles start from £61.99 a month for 18 months, then rise to £65.99 thereafter. It gives you BT’S fastest unlimited broadband available in your area, including Ultrafast Fibre, which guarantees a minimum 100Mbps “even at peak times”.

Twenty-four-hour support for the service will be provided by call centres in the UK and Ireland, BT said. It has pledged to bring all its call centres back to the UK by 2020, after moving them to India and the Philippines to save money.

Customers have repeatedly complained about not being understood by foreign customer-service staff. BT’S consumer business chief Marc Allera has called customer service “the first suitcase in the car”, meaning it was his priority.

Visit BT’S website for full details, and to check whether the service is available in your area: www.bt.com/plus.