Must I contact police over missing delivery?

QIn June I bought a £98.99 Chillblast Micro System computer from Ebuyer, but returned it because I thought it was faulty. Ebuyer said it couldn’t find a fault, and agreed to return it to me. But it’s gone missing. According to Ebuyer, which used Parcelforce, it’s been delivered and signed for – but signed for by someone I’ve never heard of. Ebuyer is adamant that because it’s been delivered, it’s my responsibility to contact the police. Is that true? David Ford A No, David doesn’tt haveve to contact the police.ce. Thee law firmly states that it’s the sender’s responsibilitybility to ensure safe delivery: notot the recipient’s. The key word here is ‘safe’, not ‘delivery’.

Parcelforce allowed a stranger in the foyer of David’sid’s blblockck of flats to sign for the parcel because he claimed to know him. David says the person was lying, and that he hadn’t given Parcelforce or Ebuyer permission to deliver to a safe place, or another named personon or addraddress. Dadavid’s contcontract is with Ebuyer, nonot Parcelfoparcelforce, so he can only susue the retaretailer, which must give hihim a full rrefund or send him ananother cocomputer. Becausbecause it’s possible a crime hahas taken place – theft and frfraudd - Ebebuyer can ask David to assist in its investigation. It may make a claim against Parcelforce, and ask David to sign a document for evidence, or talk to the police if they get involved. CASE ONGOING