Can I keep my Plusnet email address?
QI’ve had an email account with Plusnet for over 20 years, but would now like to switch to a different ISP. However, I’m reluctant to lose my current email address, which is provided by Plusnet and includes the @plus.com domain. Would it be possible to use it through a different ISP?
AWhether departing customers can keep their email address is decided by the provider they're leaving. You’re lucky in that Plusnet does indeed allow departing customers to retain an existing @plus.com email address. However, the fact is hidden in the firm’s small print and it charges an ongoing fee to do so.
That subscription is £1.06 per month (see screenshot above). Clearly, that’s not as good as switching to a free service, such as Gmail ( www.gmail. com) or Outlook.com ( www. outlook.com), but we don’t think it’s excessive. After all, it does cost an ISP a small amount of money to handle your emails. This option also has the benefit of not having to change anything with your existing email setup.
However, we’d actually suggest a two-pronged aapproach, whereby you set up aan account with a free service aand let your contacts know tthat you’re in the process of switching. Then, just pay Plusnet’s small monthly fee until such time as you’re ready to drop it.
Incidentally, it’s vital that you let Plusnet know you wish to retain your email address when cancelling your account. For full details, visit the company’s policy page at www.snipca.com/37150.