NHS 111 ser­vice to be rolled out across whole of coun­try

Cynon Valley - - NEWS -

A NHS non-emer­gency helpline will be rolled out across Wales fol­low­ing a suc­cess­ful pi­lot, it has been revealed.

The 111 ser­vice, which op­er­ates 24 hours a day, is man­aged by a team of pro­fes­sion­als who of­fer treat­ment and ad­vice to pa­tients.

It was ini­tially set up to try to ease pres­sures on un­sched­uled care in the Welsh NHS and stop peo­ple from un­nec­es­sar­ily at­tend­ing A&E de­part­ments.

Cur­rently the 111 ser­vice is only avail­able to peo­ple liv­ing in the Abertawe Bro Mor­gan­nwg Univer­sity Health Board area – which cov­ers Brid­gend, Neath Port Tal­bot and Swansea – and Car­marthen­shire, where it was launched as a pi­lot in Oc­to­ber 2016. The pi­lot tested the prac­ti­cal­i­ties of com­bin­ing NHS Di­rect Wales and the GP Out of Hours ser­vices.

The de­ci­sion to roll it out na­tion­wide fol­lowed an in­de­pen­dent eval­u­a­tion of the pi­lot. It found the ser­vice re­ceived more than 71,000 calls in the first six months of oper­a­tion, with 95% or sur­vey re­spon­dents say­ing they were “sat­is­fied” or “very sat­is­fied” with the ad­vice they were given.

Al­though the changes can­not be wholly be at­trib­uted to 111, the eval­u­a­tion found a 1% de­crease in A&E at­ten­dance in the Abertawe Bro Mor­gan­nwg UHB area dur­ing the first six months of ser­vice.

There was also a re­duc­tion in the num­ber of am­bu­lances tak­ing pa­tients to emer­gency de­part­ments.

How­ever this change was mainly seen in nonur­gent jour­neys – down by just over 25% dur­ing the eval­u­a­tion pe­riod.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.