Crusader Sitting pretty on new sofa
ANEW sofa is on its way to Adrian Phillips and that’s the best news he could have wished for this bank holiday. Delivery of his £1,448 G Plan Sherrington leather three-seater is set for next week and Adrian will be making doubly sure all goes smoothly on the last leg of its journey from the lorry to his sitting room.
“I’m a bit on tenterhooks,” he admitted to Crusader after a hiccup with a previous order had led to him asking for our help in securing a happy resolution.
Adrian’s dilemma then centred on what to do when the first sofa (in the same style) he’d bought earlier this year had been damaged during delivery.
“I’m sure it left the warehouse in perfect condition,” he said. “I had taken all the measurements of the doorway and path before I ordered so I knew there was room for the team to manoeuvre it. Besides, I had a bed delivered with no problem.
“But the deliverers appeared to sHOPPERs remember: timing and acceptance are key should you decide any goods are not of satisfactory quality.
“Within the first 30 days after receipt of the goods you can reject the item and request a full refund,” advises consumer law expert solicitor Joanne Lezemore of consumer-genie. co.uk.
But she warns: “After the first 30 days you may not be able to reject and may have to settle for THINK TWICE: Accepting faulty goods could affect your rights a repair or a replacement. The retailer can stipulate which is the most cost-effective so it usually means a repair.”
The desire to “settle for the time being” can alter your rights.
Although you may have been sold faulty goods you may lose your right to reject them and obtain a full refund if you take steps that indicate your acceptance of them, however inconvenient rejection might be for your everyday comfort. struggle and when they unwrapped it there were tears in the leather and scuff marks on the front.”
Having set his heart on this piece, the pensioner’s first reaction was to ask for it to be taken back.
“I wanted the one in my home to be as perfect as the one I chose,” he explained. “The delivery men were helpful and took photos. But it was pointed out that if I rejected it, I’d have nothing to sit on. That made me think twice so I decided to keep it for the time being.”
But he had no doubts he wanted a replacement although he realised that would take several weeks.
After calls to ScS, the popular home furnishing store chain where he had bought it, a technician’s assessment was arranged while we also presented his case to the retailer.
The combined effort worked well because the next we heard was from a jubilant Adrian saying: “A man came and said he could fix it but customer services said I was getting a replacement, the perfect result.” only £29.99