Customers at TSB hit by another online glitch

TSB customers woke up to another IT failure yesterday, with many unable to access their accounts.

Hundreds complained on social media about issues at the troubled lender including “duplicate transactions”.

TSB tweeted: “Some customers are having issues this morning using internet banking, the mobile app and telephone self service.”

The company undertook maintenance on its website on Friday but said Monday’s issues were “unrelated”.

Up to 1.9 million people found themselves locked out of their online TSB bank accounts earlier this year.

Complaints

It was triggered by a migration of customer data from former owner Lloyds’ IT system to one managed by TSB’s new owner Sabadell.

TSB later said: “There was an issue yesterday afternoon which was resolved, however customers may be experiencing a slowness in service.

“Customers are still able to use their cards as normal. We’d like to apologise for any inconvenience caused.”

TSB’s failures have drawn strong criticism, with the Commons Treasury Select Committee calling for chief executive Paul Pester to be sacked.

TSB’s board and Sabadell have backed Mr Pester.

It was reported last month that TSB is to double its complaints team to 500 as the bank ramps up efforts to address the 135,403 customer complaints logged as of July 25.