Why going private is a sound option

Pharmacy dispenser Sue Taylor struggled to hear her customers on the phone – until a trip to Amplifon changed her life

AS a pharmacy dispenser Sue Taylor struggled to hear what the caller was saying at the other end of the line when she was at work. She explains: “Part of my job is to take down people’s prescriptions on the phone, which obviously I’ve got to get right. I would do everything to avoid answering the phone. It was getting ridiculous.”

Sue was having problems hearing what her husband and daughter were saying at home too.

She says: “I’d often ask them to repeat themselves. I’d always have the TV turned up loud too.”

But Sue was still in her fifties and found it difficult to believe she was suffering from hearing loss.

She adds: “I thought it was something for older people.”

Taking action

Seven years ago, Sue went for a hearing test and was given hearing aids.

And even with her old aids she still found it difficult to hear well when she was on the phone at work.

Then her daughter Kelly suggested she see an audiologist through Amplifon. The audiologist gave Sue a free in-depth hearing test using pioneering technology to pinpoint exactly what she needed.

She recalls: “My audiologist at Amplifon took plenty of time to go through everything and was very detailed in her approach.”

Amplifon offered Sue a trial for new hearing aids with no obligation to buy so she could try them at home.

Technology upgrade

Her audiologist also adjusted her hearing aids so that she can now talk on the phone at work more without the risk of missing part of the conversation.

She’s even able to connect her hearing aids to her mobile phone, making chatting to family and friends much easier.

Now Sue, 61, can properly enjoy going out to restaurants, the theatre and concerts with her husband David.

Sue says: “We don’t need the TV up as loud as it was now because I can stream it straight to my hearing aids.”

She urges anyone who thinks they might have a hearing problem to seek help from Amplifon: “I just wish I’d known and seen them years ago.”