Fined for act of kindness

sign saying parking nothing to do with ParkingEye.”

She replied with a recorded delivery letter on September 3 with the evidence and included testimony from Diane, who finds it painful to write.

But a week later, despite many attempts they say to call the company and getting just an automated pay line, they hadn’t had a response. Unable to face a court fight they turned to Crusader.

As we have said repeatedly the public accepts parking spaces have to be patrolled to prevent abuse. But the extra sensitivities for ones involving more vulnerable people, such as the disabled and NHS patients, do require particular care.

It took some searching to identify the landlord for the Moor Park Health site. It turns out to be large property company Assura. It appointed ParkingEye, which is also owned by another corporate giant, services firm Capita.

We contacted both to make them issues them, were only aware of the injustice. Capita acted quickly and the next we heard ParkingEye cancelled the charge.

However we, the Leesons and Diane question its statement, which read: “We are a member of the British Parking Association (BPA) and follow its strict code of practice in all the car parks we manage on behalf of clients. This parking charge was cancelled as soon as the evidence was provided.”

The BPA’s adjudicator Popla states operators should respond to an appeal within 14 days of receiving it and, if they need more details, request them. The Leesons say they sent John’s in July but only heard in September.

A spokesman from Assura said: “Where there has been confusion over the process we have asked ParkingEye to cancel tickets. This case was never raised with us. We will pick up the concerns raised with everyone involved.”

The Leesons and Diane said: “We could never have fought this without Crusader, a weight has been lifted.”