Boiler back on track
AFTER the installation of his new gas boiler went smoothly, a homeowner got pretty steamed up when trying to get the system registered.
Registration is a legal requirement for every boiler in operation so Michael Baldwin was concerned when his Gas Safe engineer told him of the unexpected and lengthy struggles he was having.
Michael got his new heater in January. “It’s a safety necessity I must have,” he told Crusader, “and should I wish to sell my property any buyer will need to have it too.
“My engineer says he can’t get through on the phone or online. Neither of us can understand what’s going on. When I tried I was directed to get my engineer to call them, so we’re going round in circles. I don’t think I’m alone in having this problem.”
Fortunately Crusader had a swift and positive response when we took up Michael’s difficulties securing the certificate with the responsible body, the Gas Safe Register.
“We have now been in contact with the Gas Safe registered engineer and can confirm that the notification has been made and a certificate will be with Mr Baldwin within the next 10-15 days,” said a spokesperson who explained: “We have recently upgraded our IT systems, and the online notification is now fully functioning.
“This means that all our registered engineers can now notify new boilers, as well as other gas appliances, without any challenges.”
As promised, Michael was contacted and afterwards he thanked us, saying: “I am very relieved they listened to you. Great work Crusader.”