Is Tesco playing fair with its offers?

PEOPLE are going to great lengths to criticise Tesco for overpricing goods that have been on offer but which are then priced at the original amount when they get to the till (Mail). Yes, the ultimate responsibility lies with the manager, but the job of changing shelf prices devolves to staff. How often have ‘investigative’ reporters been present when staff — many of whom have been at the shop since the early hours — are rushed off their feet, stacking shelves, making sure the oldest items are at the front and removing goods past their sell-by dates? It’s no wonder the removal of special offer signs is sometimes missed. And this happens in many other supermarkets, too. Stores are always happy to make a refund, with apologies, and one I know will give a £2 voucher in addition to any money returned.

KENNETH BEER, address supplied. WHeN I’ve been overcharged, Tesco’s policy on inadvertently overcharging too much is quite clear. If the goods are returned to the store, double the error is repaid and you also get to keep the goods. ‘Trust the supermarket to get it right’ (mail) is patronising and exonerates the customer from any responsibility. It is, and always has been, the responsibility of the customer to check their bill. ‘Let the buyer beware’ is the watchword, and given the level of cyber scams, it is as relevant today as it ever was.

A. FLOYD, Tingewick, Bucks. CRITICISM of some pricing practices at Tesco is spot-on and, in my experience, it’s always Tesco which does this. It often advertises a product at a particular price, yet puts the price marker next to a similar product but of a different size. So you buy the product at the shelf price, then at the checkout the computer invariably charges the higher price. I hope all Tesco shoppers are now aware.

HELEN DRYER, Gidea Park, Essex.