YOU HAVE YOUR SAY

EVERY week, Money Mail receives hundreds of your letters and emails. Here are some from our report on what you should do if your holiday hotel turns out to be a building site . . . DREAM HOLIDAYS WRECKED BY NOISY BUILDERS Money Mail, May 3 WE ARRIVED at a hotel to find huge amounts of building work going on. To make it worse, we were badly treated when we complained. If there are major works, the hotel should close. A. C., Dalry, Scotland. IN FAIRNESS to travel agents, building regulations in some parts of the world are very different, and I can’t imagine many of the hotels care about informing them of works. C. J., London. WHY don’t people check online on TripAdvisor? If you don’t do your homework, you can’t complain when you turn up and there is a mess everywhere. W. M., Cotswolds. THIS happened to me in 2004. My tour operator tried fobbing me off with a £50 voucher, but I fought it with evidence and got back the full cost of my holiday, minus the air fares. M. R., Durham. TOUR operators should be legally obliged to offer a full refund plus compensation if you can prove extensive building works destroyed your holiday. S. N., Buckinghamshire.

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