AA re­fuses pay­outs for cover er­rors

Daily Mail - - Money Mail - l.ec­cles@dai­ly­mail.co.uk

THE AA is re­fus­ing to re­fund fam­i­lies who have paid twice for break­down cover.

It promised to help some 17,000 cus­tomers af­fected for up to 16 years af­ter open­ing Lloyds bank ac­counts that in­cluded the cover. But com­pen­sa­tion is be­ing re­jected for a range of rea­sons.

Pack­aged bank ac­counts are paid-for and of­ten come with ex­tras such as in­sur­ance cover.

AA no­ticed the prob­lem when it up­graded its IT last year and is con­tact­ing those af­fected.

El­iz­a­beth Rawl­in­son, 50, of Kent, says her hus­band David has been pay­ing twice since 2001, when he opened a paid-for Lloyds ac­count.

They al­ready had AA cover — which started in 1999. She says: ‘We were cov­ered twice for the same cars, but as one is in my name and one is in my hus­band’s, the AA won’t help us.’

The AA says the main rea­son the cou­ple were ex­empt was be­cause the poli­cies were not like-for-like. Other read­ers say they were re­jected for can­celling mem­ber­ship be­fore the de­ci­sion to com­pen­sate.

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