Ryanair girl’s tears as passenger rants over £50 boarding pass fee
A RyAnAiR passenger reduced a member of staff to tears during a seven-minute rant about her ‘bad attitude’.
The American lost his temper with the boarding attendant when she told him he would have to pay 50 euros for his boarding pass at Brussels airport.
Filming the staff member, known only as Sabrina, as he shouted at her, he said: ‘ i’m a customer, lady. i’m unhappyforming your about job.’ the way you are per
sengerThe tiradeto intervene, prompted only anotherto find him- pasself eating brandedbald piecean ‘ of out crap’.of shape donut
The video of the encounter, which has been watched thousands of times after being posted online, saw the abusive passenger labelled an ‘ awful, awful,printthe RyanairUK off awful– their chargesto human customersboarding50 being’. euros pass.who – forgetor £50 to in
The policy has infuriated numerous passengers and the airline now emails and texts customers to remind them so they can avoid the fee. But the passenhim to confront the ger leading booking informed‘WhatHow Shouting appearedare are you him attendantyou at goingof being unawarethe her, to charge.right afterdealhe of now?said: withthis, she euros checkedthis?you told youfor in me a told on. flighti me hadit’s i’veto absolutelyto wait alreadypay and50 ridiculous.’ When she smiled at him he yelled: ‘i don’t see what is so funny here. ‘is it your attitude? That’s the only thing that’s funny. it’s your attitude and it stinks, you have a bad attitude. you have no business working here dealing with customers.’ The barrage of abuse left the woman in tears, leading the man to accuse her of having an ‘emotional breakdown’. When another passenger intervened and told him to ‘stop harassing her’, the furious man turned on him, screaming: ‘Mind your own business baldy. Sit down old man.
‘ Mind your own business fatso. Get on a treadmill man. Go on a diet baldy. you need a break, you out of shape donut eating bald piece of crap.’ The irate passenger later posted his video on website LiveLeak, along with a caption protesting against the ‘mob tendencies’ he had faced, adding: ‘is it because i am “black”?’
Last night Ryanair said it was ‘looking into this matter’, adding: ‘We will not tolerate unruly or disruptive behaviour.’