Worst pet insurers named and shamed

ALLIANZ is the most complained about pet insurer, Financial Ombudsman figures show.

Customers made some 344 complaints about the firm — the underwriter for Sainsbury’s and Petplan policies — between April 2016 and April 2017. About three in ten were upheld.

RSA, which underwrites a million policies for More Than, Argos, John Lewis and Marks & Spencer policies, was the next most griped about. The Ombudsman — which settles disputes between customers and financial firms — looked at 278 cases. Two in ten were upheld in favour of customers, on average.

Red Sands, the underwriter behind Animal Friends, was third, with 215 complaints. The Ombudsman upheld customers’ complaints in four in ten cases.

An Allianz spokeswoman says: ‘This represents a tiny proportion of our 1.2 million policies.’

RSA says it resolves the majority of issues immediately.

Red Sands and Animal Friends did not provide a response.