Complaints about Extra Energy keep pouring in

MONEY MAIL has been inundated with complaints from former Extra Energy customers, after we revealed the supplier was using debt collectors to chase households for money they didn’t owe.

It has been under investigation by the energy watchdog for more than a year over bill blunders and complaints handling.

We are passing on our evidence of customers being wrongly hounded by debt agencies for Ofgem to feed into its inquiry.

For example, Rebecca Baker, 43, a compliance officer from Stokeon-Trent, left Extra Energy last November and was sent a final bill for £149, when she owed only £78. The firm agreed to correct this, but in July, she started getting chased by a debt agency, which claimed she owed £932.

David Neale, director of customer services at Extra Energy, says: ‘ We sincerely apologise for the delays and errors these customers experienced.

‘We will be offering each a goodwill gesture to apologise for the shortfalls in service they received. Their credit rating will absolutely not be affected.’ l.milner@dailymail.co.uk