SHOCKING EXAMPLES OF FAMILIES’ CONCERNS

When I visited he had fallen out of bed. Nurses fell about laughing and continued while helping me lift him

If we didn’t visit at meal times I don’t think my father would have eaten as he wasn’t able to feed himself but the staff didn’t feed him either

Ignored, not spoken to, not cleaned properly, not even given water or tea, not helped to eat

After a fall my husband had to call 999 for help in his hospital room. No one came. Lay on the floor for 75 minutes in agony before a doctor could be found

No food or drink for 16 hours

I told staff a few times of concerns about my mum but felt as if I was a nuisance