David Potts’ master plan

Asked locals how stores should look Employed extra 5,000 shop staff Fired 720 head office workers Shut eleven failing shops

Expanded its food-to-order business with beef, lamb and pork Improved the quality and packaging of own-label range

Added parcel pick-up services for Amazon deliveries Put hand car washes in car parks Introduced Nutmeg clothing range into 50 stores

Launched website offering fresh bouquets and free next day delivery