Cancelled f lights have wrecked our Christmas holiday
BEST friends Hayley RuaneMusgrave and Claire Harpur were due to fly to the Canary Islands with their families this Christmas.
But the pair are ‘devastated’ after Ryanair cancelled their flights and now fear they will have to cancel their holidays altogether.
They were due to stay in Caleta De Fuste on Fuerteventura, but they received a text on Wednesday night from Ryanair that read: ‘Please see your email regarding your Ryanair flight.’
After receiving no emails they phoned Sunmaster, the package holiday company that organised their trips, and were told their Ryanair flights had been cancelled.
Initially they were told they would receive a refund, but were later advised to pay an extra £375 to re-book. However, yesterday the prices went up to £505 per family, which they cannot afford.
For 34-year-old Mrs RuaneMusgrave from Warrington, the £2,800 ten-day holiday was supposed to be her first family trip abroad with her husband and four children. ‘I am devastated because the costs are now extortionate,’ she said. ‘It looks like we will have to cancel. I can take it on the chin, but we are going to have to sit our children down and tell them we now aren’t going away on holiday any more.’
She added: ‘I wouldn’t use the company ever again.’
Mrs Harpur, also 34, who lives opposite, was due to join Mrs Ruane-Musgrave with her four children and husband. She booked through the same tour company, but expected to stay for 12 nights instead, costing her £3,000 upfront.
The care worker said: ‘They tried telling us it would cost us an extra £375 to re-book flights and they would keep that for us until [Thursday] until we made our minds up and now it’s gone up to £505 per family.
‘We’ve contacted Sunmaster and Ryanair – but they’re just not helping us.’