STRAIGHT TO THE POINT

VIRGIN MEDIA increased our broadband and phone charges from £32.08 to £34 in July. Two days after we received our new contract, we were told the bill would increase by another £1.99 per month from November. How can it break the contract? D. M., Duxford, Cambs. VIrgIN says its terms and conditions outline that prices may change at any time and that customers have a 30-day cancellation window, should there be an increase. If you’re unhappy, consider shopping around for a new deal online — try simplifydigital.co.uk I BOUGHT a £15 Sizzling Pubs voucher online as a birthday present for my daughter, but I misspelt her email address, so she didn’t receive it.

I’ve tried to get a refund, but haven’t had a response. M. C., Cumbria. tHe pub chain has now sent your daughter a new voucher. MY WIFE and I are in our 70s and need a mortgage to move home. Is this possible? T. D., Newcastle. IN sHort, yes. smaller lenders such as Bath Bs, Buckinghamshire Bs and Vernon Bs often allow this, but many lend only to people who live locally. A mortgage broker will be able to find one that lends in your area. Call unbiased.

co.uk on 0800 023 6868.