YOU HAVE YOUR SAY

EVERY week, Money Mail receives hundreds of your letters. Here are some from our article about how energy and telecoms firms are setting debt collectors on innocent customers . . .

MY TV company sent the debt collectors after me for a debt that wasn’t mine. It turned out it belonged to a woman who lived 200 miles away. I had to complain and was made to feel like a liar the entire time. There should be consequences for firms that treat people this way.

C. H., London.

COMPLAIN to the chief executive. I’ve found this to be the most effective way of dealing with these issues. I have received monetary compensation every time.

T. T., Glasgow.

I WAS chased by a major energy firm for more than a year for a debt I didn’t owe. It affected my credit rating and, eventually, I just paid it to get rid of them.

J. S., Birmingham.

COMPANIES that use this approach to frighten innocent people should pay a suitable penalty for the

pain caused. Imagine how a single pensioner would feel being chased by intimidating debt collectors.

A. L., Madeira, Portugal.

THE trouble with most firms is that they don’t listen. They give the same replies to all complaints, and staff either don’t care or don’t have the right training.

T. B., Liverpool.

WE ALL make mistakes. Normal practice is to apologise, but not for the energy firms. They’ll do all they can to avoid blame.

S. V., Bournemouth.