HERO . . .

Archie Norman, 63 M&S chairman

MARKS & Spencer’s results might have been so-so, but the chairman gave an honest, well-received speech, admitting Britain’s favourite retailer has been ‘drifting and under-fulfilling its promise for fifteen years’. With Norman’s track record at Asda and ITV, there’s a feeling M&S boss Steve Rowe now has the perfect chairman to help implement his turnaround plans.