How the crisis unfolded

OCTOBER 2017: KFC says delivery contract will move from Bidvest Logistics to DHL and software experts QSL.

WEDNESDAY, February 14: Contract begins, DHL’s Rugby warehouse becomes the hub for deliveries to all KFC branches.

THURSDAY, February 15: Software in new computer delivery system fails.

FRIDAY, February 16: Stores run low on chicken. Some close, others limit menus.

SATURDAY, February 17: Hundreds close with apologies for delivery ‘hiccups’.

SUNDAY, February 18: Store closures escalate.

MONDAY, February 19: Closures reach around 600 amid a growing backlash from customers.

YESTERDAY: Environmental health officers launch inquiry into meat handling and storage at DHL warehouse. Number of store closures falls to 526.