STRAIGHT TO THE POINT

I have read that the Government plans to donate unclaimed pension money to good causes. Can you get your cash back if you later discover a pension you had forgotten about? T. W., Solihull.

Yes. The government plans to give lost pension pots to charity in the second stage of a scheme that already grants money in dormant accounts to good causes. But you will be able to get back your cash if you later find the paperwork for it.

FINALLY I am going to try to claim a refund for the money I’ve spent on payment protection insurance (PPI) as I believe it was mis-sold to me. Do you have a template form I can use? And when is the deadline? D. W., via email.

The deadline is August 29, 2019. Download a template letter from thisismoney.co.uk/PPI.

I BOUGHT an LG television from Currys for £2,300 in 2016. After nine months a big, thick band known as screen burn appeared, making it difficult to see anything. Currys refuses to exchange it for a working one. M. H., via email.

CuRRYs has now arranged for the television to be picked up and repaired. it has also offered £150 as a goodwill gesture for failing to handle your complaint properly in the first place.

WE have HomeCare cover with British Gas and last year it failed to service our boiler. We were promised a refund, but, despite calls and emails, nothing has come of this. C. H., Bridgend.

BRiTish gas apologises and has now sent you a refund and a £50 goodwill gesture.