How the elderly lose out

Phone giants are raking in millions a year by charging up to £2.50 a time to send out paper statements

Some telecoms firms force homeowners to pay for broadband if they want a phone line – even if they do not own a computer or tablet

All six major energy firms impose fees of up to £94 for paying bills by cheque

British Gas has prevented customers who do not use the internet from getting its best energy tariff

Savers are being deprived of £500 a year in interest because the best deals are online