How to serve up a life of success
You can rise to the top of the tree quickly in hospitality. Henry HoleJones, assistant manager at new restaurant Boca Cha Cha in Maida Vale, London, fell in love with the industry after getting a job in a hotel.
Henry, 27, says: ‘I was taken on as a waiter. I enjoyed getting to know the customers and learning the management’s high standards.
‘Hospitality is a natural fit for me. I am a passionate foodie, from appreciating a superb cup of coffee, to casual and fine dining.
‘In hospitality, you become part of another family. It’s a way of life, not a just a job.’
Henry went on to train in hospitality management in London. He advises others considering a hospitality career: ‘You must have energy and a positive attitude to learning. Try different roles, such as barista, sommelier or front of house. If you work hard, you can progress fast.’
Maximilien Parfentieff, owner of Bo Cha Cha, who is currently recruiting, says: ‘We look for different qualifications depending on the role, but vital are attitude, energy and people skills.
‘ You must be passionate about the consumer experience, understand what makes great service, be keen to learn and willing to integrate with the local community and our Cha Cha “family”.’
He adds: ‘Be yourself — a genuine smile is worth 1,000 forced ones. Hospitality can involve anti-social hours, but the rewards are immense.’
Ann Swain, chief executive of the Association of Professional Staffing Companies, says: ‘The hospitality industry is set to deliver 100,000 new jobs by the end of the decade.’
Graduate salaries in hospitality management start at £23,000-£25,000. Top pay can reach £100,000+.
For Higher Apprenticeships in hospitality management, see hittraining.co.uk. For jobs, see caterer.com