TSB fiasco

THE day before the TSB upgrade, I spoke to the call centre about my fears of a possible glitch. I was assured everything would be fine.

I replied that I wished I shared their optimism because when the Leeds Building Society had an IT upgrade, I could not check my savings accounts online for two weeks. Sadly, my fears about the TSB proved correct.

I would have thought that following the IT problems experienced by other financial institutions, TSB and Leeds could have learned from this and avoided a fiasco. Or is this information not shared?

NOEL STEWART, Carrickfergus, Co. Antrim. MY WIFE works in a branch of TSB and has received a lot of abuse from customers after the IT failure.

While I can understand people being frustrated about not being able to withdraw money or log into their accounts, may I suggest they contact the chief executive to vent their anger rather than having a go at staff working all hours and trying to do an impossible job. GARY PAUL, South Ockendon, Essex.