YOU HAVE YOUR SAY

EVERY week, Money Mail receives hundreds of your letters and emails about our stories. Here are some on how bereaved families can now inform all major banks of a loved one’s death in a single step, thanks to a pioneering Money Mail campaign . . .

Money Mail, June 13 NOW YOU CAN TELL BANKS ABOUT A LOVED ONE’S DEATH — WITH JUST ONE CLICK OR CALL

I’D LIKE to thank deputy editor Victoria Bischoff and Money Mail for the success of the Looking After Your Legacy campaign. Reading her story painfully reminded me of the experience I had when my mother died. As Victoria put it, no one seemed to realise how painful it was. This will hopefully make it easier for my daughters one day. S. P., by email. ONE of my parents passed away 25 years ago, but their utility company just won’t accept it, no matter how many times you tell it or how much paperwork you send in as proof. It’s a nightmare when they ring up, asking to speak to the deceased relative. W. K., Slough, Berks. MY MUM died many years ago and my brother (then the only one of us old enough) tried to close her savings account. After getting several letters addressed to ‘Mrs Deceased’, asking her to sign to give permission for my brother to close the account, we decided not to bother with it. As far as I know, 32 years later, it is still open, with £3 in it. L. V., Sheffield. I HAD one bank employee demand to speak to my mother or provide her forwarding address, even though we had already notified them of her death and were still getting bombarded with letters addressed to her, rather than the estate. I. C., Galloway. DESPITE having a ‘bereavement’ department, the service we got from the bank after my father’s death was appalling. One blunder after another, reducing my already grieving mother to tears. T. S., London.