YOU HAVE YOUR SAY
EVERY week Money Mail receives hundreds of your letters and emails about our stories. Here are some about a pensioner who was charged £10,000 after her mobile provider, Unicom, claimed she had exceeded her data allowance. MY CURRENT package offers me 90GB a month, as well as unlimited calls and texts for just £35. How can these charges be legally enforceable? The data usage clearly hasn’t cost Unicom that much. T. O., Birmingham. IF THE firm is happy that the bill is correct, they should be able to supply a full breakdown of the costs. I would refuse to pay a penny until they did so. A. M., Manchester. EVERYONE thinks that the various Ombudsmen are looking out for the customer. But their first port of call is the contract, and they take a technical view of it. E.C., Manchester. THIS isn’t on the same scale, of course, but her landline and broadband charge of £47 a month seems excessive, too. I’d hope it would be pretty fast broadband, but she doesn’t seem like she needs such an expensive package. V. M., London. THIS woman needs to find a new provider — and preferably one that caps usage. Then there would be no fear of unwanted bills. P. C., Wolverhampton. THE worrying thing is that many customers would have paid up just to stop debt collectors turning up at their door. D. M, Coventry. OTHER people could have been using her phone as a WiFi hotspot. A friend of mine accidentally connected his computer to his neighbour’s mobile instead of his WiFi box. He only found out when his WiFi went off because his neighbour went to work. W. C., Swansea, Wales. ÷ WRITE to Tony Hazell at Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email asktony@dailymail.co.uk — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.