ROW OVER ONLINE REFUNDS

FURIOUS House of Fraser customers are still waiting for refunds nearly two weeks after the chain cancelled all of its online orders.

The retailer has also failed to respond to emails from shoppers asking when they will get their cash back, it was claimed yesterday.

Customers aired their frustration on Twitter, with some saying they had turned to their banks for help. Tweeting at the chain, Natalie Costello wrote: ‘I’ve not received an email or a refund OR a reply to 1 of my 4 emails. I placed an order with you 3wks ago and you’ve taken my money.’

House of Fraser did not comment on the tweets last night.