‘We’ll fly with someone else’
SIMON Nayyar received an email at 1.43am yesterday saying his card details and personal information may have been stolen.
British Airways expressed its ‘deepest apologies for the worry and inconvenience’ and urged him to contact his bank or credit card provider and fellow their advice.
Mr Nayyar, a senior consultant, who flies regularly with the airline on business, has an BA American Express credit card.
He said it took him three attempts and more than 20 minutes waiting on hold to get through to American Express, which had been inundated with calls from worried BA customers.
He was told it did not know whether the card had been compromised and could not give him any firm advice. As a result, he has decided not to cancel the card for the time being.
The 51-year-old from London, who runs Acuitas Communications, which gives companies advice on reputation management, said: ‘I’ve been a member of BA’s Executive Club for over 20 years and have spent a great deal of money with the airline. But whether you spend a lot or very little, no customer should be treated this way by a company that clearly doesn’t take data breaches as seriously as they should. At some stage, many of us will vote with our feet and fly with someone else.’