STRAIGHT TO THE POINT
MY SUITCASE was damaged on a Ryanair flight. I’d already left the terminal when I noticed the damage and was not allowed back in to report it, so I logged a claim online. I must have sent 20 emails since then, but the airline will not help. T. B., by email. RYANAIR says it will not consider your claim without a Property Irregularity Report. This is the form you would have been given had you been allowed back into the luggage hall. I contacted the Civil Aviation Authority, which suggests you escalate your complaint to the AviationADR online at aviationadr.
org.uk or by calling 0203 540 8063. I PURCHASED a dance disc from Grainger Games for my granddaughter, but later had to return it because it was unsuitable. I was told I could not have a cash refund and was instead given a voucher. Then the retailer collapsed, shutting all its stores. Is there any way I can get a refund? M. T., Sheffield, South Yorks. WHEN a retailer collapses, anyone with a secured claim, such as a bank, is paid out first. Customers who have gift cards are considered unsecured creditors, so are further down the priority list.
Administrator RSM says a small dividend should be paid to unsecured creditors within the next six to 12 months. Submit a claim by writing to: RSM Restructuring Advisory LLP, 1 St James’ Gate, Newcastle upon Tyne NE1 4AD, quoting ‘Grainger Games’. IN JULY, my son and I were delayed for 90 minutes on a Virgin train from London to Warrington. A few days later, my son, who is my carer, sent a compensation form.
We heard nothing, so I wrote a month later. I followed up with a phone call and the member of staff hung up on me.
I was then told that it was too late to claim the compensation. I paid £136 for the tickets and find this very frustrating. M. S., Warrington, Cheshire. VIRGIN TRAINS apologises for the delay and has now refunded you the full price of the tickets. It has also offered you two complimentary first- class tickets as a goodwill gesture.
It adds that the member of staff you spoke with on the phone did not hang up on you. The line went dead and they did not have your number to call back.