YOU HAVE YOUR SAY

EVERY week, Money Mail receives hundreds of your letters about our stories. Here are some from our article on customers of the car rental giant Goldcar being forced to buy insurance they don’t want or need . . . WHEN I hire a car in Europe, I dig out small, local firms. They meet me promptly at the airport and don’t leave me sitting like a lemon at their desks. No insurance sales, just honest businessmen who know about car hire. W. S., Bradford, West Yorks. THIS happened to me in Murcia this year. An agent from a different firm told me I had paid only my deposit, even though I knew that I had bought insurance. I’ve sent numerous emails, but am getting nowhere. I think the small claims court is the next place to go. J. M., Oxford. I USED another firm in Barcelona recently. I had no problem with the insurance, but it charged me a ¤30 refuelling fee, even though I’d filled up the car at the airport. M. O., Lancashire. INSURING a hire car can be a complete nightmare in Spain. In my experience, you not only have to insure the car, but also insure the insurance, or else be liable for about £1,500 of excess damage costs. It is excess gone mad. S. Y., Derby. I FELT I should write in defence of Goldcar. I have used it for the past five years and found it’s a great company to deal with, from the reservation process through to returning the car. H. C., by email. ÷ WRITE to Tony Hazell at Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email asktony@dailymail.co.uk — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.