STRAIGHT TO THE POINT

MY TRAIN to Exeter in May was delayed by 45 minutes, but I forgot to claim compensation and now I can’t. My return ticket was £176 and I should be entitled to 25 pc of this — £44. F. P., London. GREAT Western Railway says that, unless there are extenuating circumstances, it pays out only if you make a claim within 28 days of a journey. However, it has now given you a £20 voucher. I AM 87 and, each year, I get a £300 Winter Fuel Payment. Until recently, I lived alone, but my 65-year-old son has moved home after suffering from mental illness. Will I lose my benefit? S. L., Peterborough. ANY household with someone aged 80 or over is entitled to a Winter fuel Payment of £300. once your son reaches state pension age, he will be entitled to a payment of £100 and you will receive £200, so the total will still be £300. WHEN I signed up to a Shell energy tariff, I had to agree to have a smart meter. I’ve now been told if I don’t have one by September 13, I’ll be charged £150 in exit fees. But every time I call the contractor, it isn’t in my area. C. K., Isle of Wight. WHEN you contacted the contractor, sMs, it didn’t tell shell you’d asked for a smart meter. once you phoned shell, a note was put on your account to ensure you would not be removed from your tariff or charged an exit fee. ÷ WRITE to Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email asktony@

dailymail.co.uk — include phone number, address and a note addressed to the offending organisation giving it permission to talk to Tony Hazell. Please do not send original documents. No legal responsibility can be accepted by the Daily Mail for answers given.