YOU HAVE YOUR SAY
EVERY week, Money Mail receives hundreds of your letters and emails about our stories. Here are some about one man’s difficulty trying to get a smart meter installed at his home in the Scottish Borders . . .
Money Mail, October 30 THIS sort of problem seems to be common in rural Scotland. I tried to get a faulty traditional meter replaced and had to endure endless cancellations before the job was finally completed. Now, my energy firm wants me to have a smart meter. No, thank you.
H. W., Northern Scotland. I’VE now had three smart meters, each from a different company. Like the others, my current one only works now and then and refuses to show any of my gas readings. It is totally useless.
C. A., Wigan, Gtr Manchester. MY NEIGHBOUR waited at home for two days for a Big Six supplier to turn up and fit a smart meter. When the engineer eventually came, they said they couldn’t install it due to the design of the property. Yet she still gets emails pushing her to get one fitted.
M. L., by email. WHEN I switched suppliers, my new firm was unable to use my old smart meter. For months, I have been told that someone will come to fit one, but nobody has.
H. R., Norwich. I DECIDED to get a smart meter after finding out I couldn’t get my supplier’s cheapest tariff without one. But, when I tried to book an installation appointment, I was told that none was available.
E. E., Bristol. I’VE been waiting more than a year to have a smart meter fitted. An engineer who came to install one said he needed special brackets for my property. I’ve since had no further contact from the firm.
D. C., Hartlepool, Co. Durham. I WAS receiving emails and phone calls from my energy supplier every couple of weeks, telling me that I could save money by having a smart meter installed. I replied, saying that I could save money by changing supplier. That was the last I ever heard from the firm.
D. K., Oxford. ÷ WRITE to Tony Hazell at Ask Tony, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email asktony@dailymail.co.uk — please include your daytime phone number, postal address and a separate note addressed to the offending organisation giving them permission to talk to Tony Hazell. We regret we cannot reply to individual letters. Please do not send original documents as we cannot take responsibility for them. No legal responsibility can be accepted by the Daily Mail for answers given.