STRAIGHT TO THE POINT

I ORDERED a £300 integrated tumble dryer from Robert Dyas on November 13. Its website said it was possible to have the old machine removed before installing the new one, but the manufacturer, Hoover, then told me this was not the case. I have called both Robert Dyas and Hoover to cancel the order and get a refund, but I keep on getting passed between the two.

M. H., Bicester.

ROBERT Dyas says it refunded you on December 30. it adds that it can take longer to resolve a query when a third party is involved, so sent a voucher to apologise for the delay and any inconvenience caused. MY WIFE and I wanted to visit our son in the U.S. for Christmas. But when booking our trip on expedia.co.uk we accidentally paid twice after the screen froze halfway through. Yet despite both bookings being for the same date and airline, Expedia will not refund me around £2,000.

J. S., Harrow. AFTER i contacted expedia it asked the hotel and airline you had booked with for a refund. The hotel swiftly reimbursed the extra £73 you paid and, after several weeks, the airline finally agreed to refund you the £1,731. expedia advises customers who are unsure if bookings have been confirmed to call 020 3788 0445 before trying again. MY EX-WIFE and I had a joint Everyday Saver account with Halifax which I decided to close. I asked for her name to be added to a new Reward account — but it is still only in mine. Why?

W. P., Coventry. HALIFAX says you were told you and your ex-wife would need to visit a branch to add her. as you have mobility problems, halifax has arranged to visit you both at home. I AM trying to claim back £600 for two Thomas Cook holidays I was due to take, following the firm’s collapse in September. Both claims were supposed to be paid by the Civil Aviation Authority in early December but the money has not arrived.

A. T., by email.

The claims were paid on December 4 and December 20. it turns out that you were not checking the correct bank account.