STRAIGHT TO THE POINT

MY HUSBAND and I renewed our railcards online, but when they arrived in the post they were both in my husband’s name. I’ve been back and forth with customer service for two months and have still not received a replacement.

P.W., Essex.

RAILCARD says it has been updating its website and a small number of customers have experienced problems as a result. A spokesman has apologised and assured me that you will receive a new card this week.

WHY do shops on my local High Street refuse to accept Scottish bank notes? I live in Lincolnshire and don’t know what to do with them.

N.E., Lincolnshire.

IT is down to individual shops to decide what forms of payment they want to accept. if you are struggling to spend your scottish notes, try asking your bank branch if they will exchange them instead.

LAST year, Marks & Spencer was offering a beauty advent calendar for £40 if you spent £25. I wanted to treat my daughter so spent £66 on a candle and potpourri, which she didn’t really need. But the calendar never arrived because M&S ran out. I accepted a refund for the calendar but could not return the other goods.

K.A., Lincolnshire.

M&S says it prides itself on offering the best customer service and apologises for letting you down. it has sent you all the beauty items in the calendar, plus two bags of Percy Pig sweets for your grandchildren.

WE BOOKED a week in Lanzarote through Loveholidays and chose to stay at The Hotel Volcan. When the confirmation email arrived it said that we had booked the H10 Rubicon Palace. Loveholidays insists we selected this hotel but I’m sure we didn’t.

C.D., Ashford, Kent.

LOVEHOLIDAYS has listened back to a call you made and dug out your online booking. it looks like you asked about The hotel volcan when you rang, but when you booked online you selected the h10 Rubicon Palace. As a gesture of goodwill Loveholidays has now refunded you in full and waived any cancellation charges.